Frequently Asked Questions

Yes, In case of adverse weather or insufficient aurora activity, we offer a full refund or rescheduling. For voluntary cancellations, please notify us at least 24 hours in advance. Cancellations made within 24 hours are non-refundable.

Yes, changes or cancellations are accepted up to 24 hours before the tour.

Yes, Complimentary pickup and drop-off are provided within 25 km of the city center. For distances between 25–40 km, a surcharge of €150 applies.

The Northern Lights season in Finnish Lapland runs from late August to early April. The best viewing conditions are typically between September and March, when nights are longest and darkest. We recommend booking tours during the new moon period for optimal visibility.

Yes! Most of our tours include complimentary pickup from hotels in Rovaniemi city center and nearby areas. Simply provide your accommodation details when booking, and we will confirm the pickup time.

We provide thermal overalls, boots, gloves, and hats for all winter activities. We recommend wearing thermal base layers (wool or synthetic), warm socks, and bringing a neck warmer. Avoid cotton as it retains moisture.

Many of our tours are family-friendly! Age requirements vary by activity - for example, children can ride in husky sleds from age 4, while snowmobile driving requires a minimum age of 15 (passengers from age 4). Check each tour for specific requirements.

Safety is our priority. In case of severe weather, we may modify or reschedule tours. For Northern Lights tours, we monitor conditions closely and may change locations to maximize viewing chances. Full refunds are provided if we need to cancel.

Unfortunately, payment on arrival is not possible. All payments must be made in advance.

Yes. During the tour, your guide will capture high-quality professional photos of both the Northern Lights and your experience throughout the night.

All edited photos are uploaded to a secure cloud folder and shared with you within 72 hours, allowing you to easily download and keep your Arctic memories.

We recommend thermal base layers, a warm sweater, a winter jacket, and gloves, electric socks and gloves add extra comfort.

Tours usually start between 6–7 PM. In winter, due to early darkness and clouds, tours may rarely start as early as 4–5 PM. Pickup depends on your location. If an earlier start is required, we notify you one day before. Normally, pickup details are emailed one day in advance.

The tour includes seasonal hot drinks and snacks.

Yes, if your train or flight arrives at least 4–5 hours before the tour. Please note we cannot refund delays caused by train or flight schedules.

Yes. During the Northern Lights season, from September to April, we operate tours daily. However, each departure is carefully evaluated based on real-time weather conditions, cloud coverage, and aurora activity.

If conditions are not favorable, we may recommend rescheduling to another night in order to maximize your chances of seeing the Northern Lights. Our goal is not just to run the tour, but to offer the best possible experience and viewing opportunity.

If skies are fully clouded or conditions unfavorable, we may reschedule your tour. If not possible, we offer a full refund.

IF YOU DONT SEE NL %100 OF YOUR MONEY WILL BE REFUNDED
The Northern Lights are a natural phenomenon influenced by multiple factors, including solar activity, cloud coverage, geomagnetic conditions, and even moonlight. While we carefully monitor solar data, weather maps, and real-time aurora forecasts to maximize your chances, no operator can guarantee a strong aurora storm or specific intensity of the display.

What we do guarantee is our commitment and effort. Our team continuously analyzes space-weather data and travels to the best possible locations with the clearest skies and highest aurora potential on that night. Flexibility, mobility, and experience are key parts of our approach.

Additionally, your peace of mind is important to us: if the tour operates and no Northern Lights are seen at all, we offer a full refund. This reflects our confidence in our strategy and our dedication to providing an honest and high-quality experience.

For our tours, we use premium Mercedes-Benz Sprinter vans designed to provide maximum comfort, space, and safety in Arctic conditions. Our vehicles are modern, clean, and well-equipped, offering a smooth and enjoyable ride even on long Northern Lights hunting routes.

Unlike many standard tour vehicles where guests may sit shoulder-to-shoulder for hours, our Sprinters provide a spacious and relaxed atmosphere, making them ideal for families, couples, and travelers who value comfort during longer journeys. Large windows, comfortable seating, and ample legroom allow you to fully enjoy the scenery and the experience throughout the tour.

If you prefer a more comfortable, premium, and enjoyable journey instead of crowded transport, our vehicles are the perfect choice for your Lapland adventure.

Predicting the Northern Lights is a combination of science, real-time data, and local expertise. While general space-weather trends can be observed several days in advance using sources such as NASA solar activity data, forecasts beyond 2–3 days typically have limited reliability and should be considered indicative rather than definitive.

The most accurate predictions become possible when solar wind and geomagnetic disturbances are detected by space-based monitoring satellites positioned between the Sun and Earth. Once these solar storms are measured in real time, we can estimate aurora intensity and arrival with much higher confidence — often within approximately one hour.

In addition to satellite data, we continuously monitor cloud coverage, local weather patterns, geomagnetic activity (KP index), and regional conditions across Lapland and neighboring areas. This combination of real-time space-weather monitoring and on-the-ground experience allows us to make informed decisions, adjust routes, and maximize your chances of witnessing the Northern Lights.

Our tours are primarily conducted in English. However, our guides can also assist in basic Turkish. If you require specific language support, please let us know in advance when booking.

Each tour typically lasts approximately 6–12 hours, depending on weather conditions, solar activity, and the distance we need to travel in search of clear skies.

Our priority is to maximize your chances of seeing the Northern Lights, so we remain flexible with both timing and route. We do not return to the hotel until we have reached the best possible viewing conditions of the night, always balancing persistence with guest comfort and safety.

The Northern Lights season in Lapland generally runs from late August to early April, when nights are dark enough for aurora visibility. The peak viewing period is typically between September–March, offering the best combination of long nights, cold temperatures, and frequent geomagnetic activity.

On a nightly basis, auroras can appear anytime after darkness falls, but the most active hours are usually between 20:00 and 02:00. That said, Northern Lights are a natural phenomenon and can occur earlier in the evening or later at night depending on solar activity.

For the best chances, clear skies are just as important as geomagnetic conditions. This is why flexible itineraries and mobility traveling to areas with less cloud cover significantly increase the likelihood of a successful sighting.