Yes, complimentary pickup and drop-off services are provided for locations within 15 km of the city center. For distances up to 25 km, a €50 surcharge applies; and for up to 50 km, the surcharge is €100.
Yes, we do. In the event of adverse weather conditions or insufficient Northern Lights activity, we offer either a full refund or the option to reschedule. For voluntary cancellations, we kindly ask you to notify us at least 24 hours in advance to receive a refund. Cancellations made within 24 hours are non-refundable.
Yes, changes or cancellations are accepted up to 24 hours before the scheduled tour departure.
We recommend wearing thermal underwear, a warm cardigan, a winter jacket, and gloves. If available, electric socks and gloves can provide additional comfort in cold weather.
The tours generally begin around 7 PM. We advise you to be ready at least one hour beforehand. Exact pickup time may vary depending on your location and order on the route. If weather conditions require an earlier start, we will notify you a day in advance. Otherwise, pickup details will be shared via email approximately 4–5 hours before the tour.
Unfortunately, payment on arrival is not possible. To ensure a smooth organization process and minimize last-minute cancellations, all payments must be made in advance.
We currently accept online payments only.
The tour includes seasonal local beverages and light snacks.
If your train or flight arrives at least 4–5 hours prior to the tour, you're welcome to join. However, please note that we are unable to offer refunds for delays due to flight or train schedules.
Absolutely! We are always happy to welcome solo travelers on our tours.
We can make relatively accurate forecasts within a 12 to 72-hour window based on weather and solar activity data.
Yes, we offer the option to customize or book a private tour. Each tour accommodates up to 8 people. You may secure the entire tour by booking all 8 spots, with applicable discounts available for full-group reservations.
Our team communicates in English during the tours.
Yes. If you'd like to join a second tour and we have availability for the following day, we offer a 30% discount for cash payments.
The duration of each tour is approximately 7 to 12 hours, depending on weather conditions and the route taken.
The best time to see the Northern Lights in Lapland is from September 1st to April 15th, when the nights are long and dark enough. Although auroras can appear as early as mid-August and as late as mid-April, the optimal viewing season is when the skies are darker for longer hours.
We use all available tools solar data, weather maps, and aurora forecasts to give you the best possible chance of seeing the Northern Lights. However, the aurora is a natural phenomenon and remains unpredictable, despite scientific data and monitoring. Therefore, no display can be guaranteed. We kindly ask for your patience and trust in our guides, witnessing the magic of nature sometimes takes time, but it’s always worth it.
Reliable predictions are only possible 1 to 3 days in advance. Even NASA’s solar flare charts can sometimes be misleading. The most accurate forecast happens when the solar storm reaches near-Earth satellites, providing data that allows us to predict visibility in the next 45 minutes to 2 hours, depending on solar particle speed and density. Please note that even the best forecasts carry a 35–50% margin of error until the final few hours.
If skies are fully clouded or conditions are unfavorable, we may reschedule your tour to another night, depending on availability. We are flexible and will always keep you informed. However, if rescheduling is not possible or you are not available for another night, we offer a full refund for that tour. Your satisfaction and safety are our priority, and we understand that plans and weather don’t always align.
We keep our groups small and personal with a maximum of 8 guests per tour to ensure comfort and a highquality experience.
For your comfort, we use Mercedes Sprinter vans adapted for Arctic conditions. Each van accommodates up to 8 guests, offering spacious interiors especially appreciated by taller travelers. Expect a smooth and comfortable ride throughout your adventure.
Yes! Your guide will take highquality professional photos of you and the auroras. All photos are included in the price and will be uploaded to a cloud folder within 72 hours after the tour. You’ll receive a QR code during the tour to access and download your images.
We recommend wearing thermal base layers, warm mid-layers, and wool socks. We can wear thermal overalls, winter boots, gloves, and hats to keep you warm and comfortable throughout the night.
Our online booking system closes 4–6 hours before the tour begins. For last-minute availability, please contact us directly via WhatsApp, Instagram, email, or phone. If there is space available, we’ll be happy to arrange your booking manually.
Yes! We run Northern Lights tours every night from September to April, depending on aurora activity and weather conditions. Our aim is to offer you the best possible chances every night.
Yes, children are welcome, but please note that our tours can be challenging for younger participants. Tours often end between 2:00 AM and 5:00 AM, and if your child has an early bedtime, this might be difficult. Since we offer an “unlimited range” tour, we sometimes drive up to 3–4 hours one way to find clear skies (though most drives are 1–2 hours). If your child is not comfortable with long car journeys or staying up late, please consider this before booking.
Our tours are not always suitable for everyone. Winter conditions in Lapland can be slippery, snowy, and extremely cold. Long outdoor exposure and remote terrain can be just as demanding for seniors as for children. If you have concerns about mobility, weather, or comfort, please consult with us beforehand to ensure this tour is a good fit for you.
Absolutely! Feel free to bring your own camera. Our guides will gladly assist with camera settings, composition, and how to capture the aurora.
Snacks and drinks may vary seasonally but we usually serve:
Please inform us in advance about any allergies or dietary requirements.
We accept Visa, Mastercard, American Express, PayPal, and bank transfers. Full payment is required to confirm your booking.
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